Terms & Conditions
INTELLECTUAL PROPERTY
Archways & Ceilings. All rights reserved. The text, images, graphics, sound files, animation files, video files, and their arrangement on this site are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or re-posted without express written consent. Nothing on this site, nor any material contained therein, shall in any way grant or be taken to grant any entity a license to Archways & Ceilings’ intellectual property. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
MEASUREMENT RESPONSIBILITIES
All measurements provided for quotes and orders are the sole responsibility of the customer. Archways & Ceilings is not responsible for any errors in dimensions provided or entered online. Customers are responsible for verifying all measurements prior to approval and order placement.
ORDERS IN DESIGN | 3D CAD DRAWINGS
If you purchased an archway, ceiling, or wall design kit and requested a 3D CAD drawing, the design fee associated with that kit is non-refundable once drawings or access to drawings have been provided. At that point, revisions may be requested. If the order is canceled, any applicable design fees will be retained.
CHANGE ORDERS
To request changes to an order, please call 1-877-303-2263 ext. 1. If the change is requested prior to manufacturing, adjustments will be made along with any applicable price changes. A revised order confirmation and updated ship date will be provided. If changes are requested after manufacturing has begun, production may be stopped and all costs incurred up to that point will be charged. Any remaining balance will be adjusted accordingly.
CANCELING ORDERS
To cancel an order, please call 1-877-303-2263 ext. 1. If canceled prior to manufacturing, a refund will be issued less any applicable credit card processing fees and incurred administrative or design costs. If canceled after manufacturing has begun, all costs incurred up to that point will be deducted and the remaining balance, if any, will be refunded.
ORDER ACTIVITY, ABANDONMENT & ADMINISTRATIVE FEES
To keep all projects running efficiently and on schedule, timely customer participation is required throughout the order process.
Customer Responsibility: Customers are responsible for providing all required information, approvals, and confirmations, as well as monitoring their order and maintaining communication. Delays in response may impact scheduling, timelines, and overall project status.
Payment Terms: All standard orders are paid in full prior to production. Approved account holders may be invoiced under agreed terms. Payment secures project placement, administrative processing, design, engineering, and production planning.
Inactive Orders: Orders with no customer response or required action for sixty (60) days may be considered inactive and may be placed on hold.
Administrative Holding Fees: To maintain project files, scheduling, and coordination, a monthly administrative holding fee of $150 may be applied after sixty (60) days of inactivity. This applies regardless of production status.
Order Abandonment: Orders with no customer response for ninety (90) days may be considered abandoned. In such cases, the order may be cancelled and all payments made are non-refundable. Materials, design work, and production capacity associated with the order may be released or reassigned.
Completed Orders & Storage: Orders must be picked up or delivery arranged within fourteen (14) days of completion. After this period, a storage fee of $25 per day may apply. Orders not claimed within forty-five (45) days may be considered abandoned and subject to disposal or resale.
Administrative & Engineering Time: All orders include administrative and/or engineering services such as order processing, shop drawings, material sourcing, and project coordination. These services are performed upon order placement and are non-refundable.
MISSING ITEMS
All orders should be inspected within thirty (30) days of delivery. If any items are found missing after this period, each case will be reviewed individually. If package weight and delivery confirmation match order records, replacement items must be reordered at the customer’s expense.
LOCAL BUILDING CODES
Archways & Ceilings is not responsible for compliance with local building codes. Our products are non-load bearing and have been used in many jurisdictions without issue. However, customers are responsible for verifying local requirements. Any required engineering or certifications will be at the customer’s expense.
OTHER WEBSITES
This site may include links to third-party websites. Archways & Ceilings is not responsible for the content, accuracy, or reliability of those sites.
TEXT MARKETING NOTIFICATIONS
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EXCLUSION OF IMPLIED WARRANTIES
All content is provided "as is" and "as available." Archways & Ceilings disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose. We do not guarantee the accuracy, completeness, or reliability of any content.
LIMITATION OF LIABILITY
Archways & Ceilings shall not be liable for any direct, indirect, incidental, or consequential damages resulting from use of this site or products. Any disputes are governed by the laws of the State of Texas.