Skip to content
Want a quote? SEND US YOUR PLANS → click here
Welcome Canadians! To place an order, you’ll need to schedule a quick call with us → Schedule a Call
Want a quote? SEND US YOUR PLANS → click here
Welcome Canadians! To place an order, you’ll need to schedule a quick call with us → Schedule a Call
Need help? Call or Text 855-ARCHPRO (272-4776)
How It Works Photos Order Status About Us Support

Shipping & Delivery Policy

Shipping & Delivery Policy

Our goal is to provide you with the best possible service by keeping you informed every step of the way. Once your order has been sent to manufacturing, usually within 1-2 business days, you will receive an email providing you with our projected ship date. Once your order has shipped, you will receive another email providing tracking details.

For lead times, visit any of the product pages and look in the FAQ section.

All ship dates, transit times, and delivery dates are estimates only and are not guaranteed. Archways & Ceilings shall not be liable for delays caused by carriers, weather events, supply chain disruptions, labor shortages, acts of God, or other circumstances beyond our control.

All orders must be inspected within thirty (30) days of delivery. Any shortages, missing items, or discrepancies must be reported within this period. Claims made after thirty (30) days may be denied. If package weight, shipment records, and delivery confirmation match order records, replacement items may require repurchase at the customer’s expense.

FedEx Ground

Most orders under $1,000 will ship FedEx Ground. Please note that we only ship FedEx Ground, typically 1-5 business days, and do not offer expedited shipping methods such as Next Day or 2 Day. However, upon request, we may expedite the production time of your order. An additional expedited production fee may apply.

Signature requirements may be waived at Archways & Ceilings' discretion. Once a shipment is marked delivered by the carrier, responsibility for securing the package transfers to the recipient.

Shipping charges are non-refundable once a shipment has been tendered to the carrier.

Freight Shipments

Larger orders will ship via LTL freight using a trusted carrier. All freight shipments are securely crated and classified under NMFC 20185 (Freight Class 70), in accordance with national freight standards for non-structural, prefabricated architectural woodwork.

Please note the following:

  • Delivery Appointment: The carrier will contact you in advance to schedule a delivery window. You must be present to receive the shipment.
  • Liftgate Service: If needed, the driver will use a liftgate to safely offload the crate to the ground.
  • Curbside Delivery: Freight carriers deliver to the curb only. Moving the crate indoors is the customer’s responsibility.

Delivery

If you’re in the Dallas-Fort Worth Metroplex, Oklahoma City Area, or in Central Texas (Waco, Temple, Belton, & Killeen), your order may be scheduled for delivery on one of our trucks. Once your order has been sent to manufacturing, you will be emailed with a projected delivery date.

All local delivery dates are estimates only and are subject to change based on production schedules, routing, weather, and other conditions beyond our control.

Refused, Missed, or Undeliverable Shipments

Refused shipments, missed delivery appointments, undeliverable shipments, or shipments returned due to customer error, customer unavailability, incorrect delivery information, or failure to schedule delivery are not eligible for a full refund.

Any return freight charges, storage charges, redelivery fees, address correction fees, and administrative costs will be deducted from any applicable refund. Custom products remain subject to the cancellation and return policies outlined in our Terms & Conditions.

Damaged Shipments

While rare, damage can occasionally occur during freight transit. To help us expedite any claim and get replacement parts to you quickly, please follow this simple process:

  1. Inspect Immediately: Check for any visible damage to the crate or packaging upon delivery. If anything looks questionable, open the crate and inspect the contents before signing the BOL (Bill of Lading).
  2. Note the Damage on the BOL: Do not let the driver rush you. The driver cannot leave until the BOL is signed, and you have every right to document visible damage. Write clearly on the BOL and take a photo of it with your notes.
  3. Document with Photos: Take pictures of any packaging or product damage.
  4. Notify Us Within 24 Hours: Email all photos to Support@ArchwaysAndCeilings.com along with your order number.

Concealed damage not visible at the time of delivery must be reported within seventy-two (72) hours of delivery with photographs of the packaging and damaged components. Failure to report freight damage within the required timeframes may limit available remedies.

We will prioritize your claim and begin remanufacturing any damaged components as quickly as possible to help keep your project on schedule.