Shipping & Delivery Policy
Our goal is to provide you with the best possible service by keeping you informed every step of the way. Once your order has been sent to manufacturing (usually within 1 business day), you will receive an email providing you with our projected ship date. Once your order has shipped, you will receive another email providing tracking details.
For lead times, visit any of the product pages and look in the FAQ section.
UPS Ground
Most orders under $1,000, will ship UPS Ground. Once shipped we authorize UPS to deliver without requiring your signature. Please note that we ONLY ship UPS Ground (1-5 business days), and do NOT offer expedited shipping methods (Next Day, 2 Day, etc). However, on request, we will expedite the production time of your order (an additional expedited production fee may apply). Below are the transit lead times for UPS Ground.
UPS Freight
Larger orders will be shipped with UPS Freight. Please note that you will need to make arrangements to be present upon delivery. Prior to delivery, UPS Freight will call you to schedule a delivery appointment. If needed, the driver will use a lift gate to offload your order. To find your transit lead time, click here, and then enter 75050 as the origin zip/postal code, and then enter your destination zip/postal code.
Delivery
If you’re in the Dallas-Fort Worth Metroplex, Oklahoma City Area, or in Central Texas (Waco, Temple, Belton, & Killeen) your order will be scheduled for delivery on one of our trucks. Once your order has been sent to manufacturing, you will be emailed with a delivery date.
Damaged Shipments
We’ve carefully selected UPS as our designated carrier based on their safe and courteous delivery of your products at a reasonable price. However, occasionally damage may occur to a shipment. While this is rare, we ask our customers to follow the below simple procedure that will expedite the claim process (if needed).
- Please notify us as soon as possible (within 24 hours) of any damage sustained to the packaging and or products.
- Take pictures of the damage and email (Support@ArchwaysAndCeilings.com) them to us.
- If your order was shipped via UPS Freight, please notate the damage on the Bill of Lading (BOL). Do NOT be intimated by the driver as they cannot leave until the BOL is signed, and do NOT be afraid to write on the BOL. If you have the slightest doubt that the product is damaged, open the crate and notate the damage on the BOL. Lastly, take a picture of the BOL with your notes.
Rest assured, we will work quickly to resolve the damage and make replacement parts to keep you on schedule.