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Want a quote? SEND US YOUR PLANS → click here
Welcome Canadians! To place an order, you’ll need to schedule a quick call with us → Schedule a Call
Need help? Call 877.303.ACME (2263)
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Shipping & Delivery Policy

Shipping & Delivery Policy

Our goal is to provide you with the best possible service by keeping you informed every step of the way. Once your order has been sent to manufacturing (usually within 1-2 business days), you will receive an email providing you with our projected ship date. Once your order has shipped, you will receive another email providing tracking details.

For lead times, visit any of the product pages and look in the FAQ section.

All orders should be inspected within 30 days of delivery. If any items are found missing after this period, each case will be reviewed on an individual basis. In instances where the package weight corresponds with the order details and delivery confirmation is verified, customers will need to reorder the missing components at their own expense.

FedEx Ground

Most orders under $1,000, will ship FedEx Ground. Once shipped we authorize FedEx to deliver without requiring your signature. Please note that we ONLY ship FedEx Ground (1-5 business days), and do NOT offer expedited shipping methods (Next Day, 2 Day, etc). However, on request, we will expedite the production time of your order (an additional expedited production fee may apply). Below are the transit lead times for FedEx Ground.

Freight Shipments

Larger orders will ship via LTL freight using a trusted carrier. All freight shipments are securely crated and classified under NMFC 20185 (Freight Class 70), in accordance with national freight standards for non-structural, prefabricated architectural woodwork.

Please note the following:

  • Delivery Appointment: The carrier will contact you in advance to schedule a delivery window. You must be present to receive the shipment.

  • Liftgate Service: If needed, the driver will use a liftgate to safely offload the crate to the ground.

  • Curbside Delivery: Freight carriers deliver to the curb only. Moving the crate indoors is the customer’s responsibility.

Delivery

If you’re in the Dallas-Fort Worth Metroplex, Oklahoma City Area, or in Central Texas (Waco, Temple, Belton, & Killeen) your order will be scheduled for delivery on one of our trucks. Once your order has been sent to manufacturing, you will be emailed with a delivery date.

Damaged Shipments

While rare, damage can occasionally occur during freight transit. To help us expedite any claim and get replacement parts to you quickly, please follow this simple process:

  1. Inspect Immediately: Check for any visible damage to the crate or packaging upon delivery. If anything looks questionable, open the crate and inspect the contents before signing the BOL (Bill of Lading).

  2. Note the Damage on the BOL: Do not let the driver rush you. The driver cannot leave until the BOL is signed, and you have every right to document visible damage. Write clearly on the BOL and take a photo of it with your notes.

  3. Document with Photos: Take pictures of any packaging or product damage.

  4. Notify Us Within 24 Hours: Email all photos to Support@ArchwaysAndCeilings.com along with your order number.

âś… We will prioritize your claim and immediately begin remanufacturing any damaged components to keep your project on schedule.