Shipping & Delivery Policy

Our goal is to provide you with the best possible service by keeping you informed every step of the way. Once your order has been sent to production (usually within 1 business day), you will receive an email providing you with our target ship date . Once your order has shipped, you will receive another email providing tracking details. If you have questions, either email or call us toll free at (877) 303-ACME (2263).

To get shipping lead times prior to ordering, you can view the “LEAD TIME” link under the “TECH SPECS” section on each product page.

There are 10 southeastern states where we CANNOT ship our products. These 10 states include Alabama, Delaware, Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia, and West Virginia.

UPS Ground

Most orders under $500, will ship UPS Ground. Once shipped we authorize UPS to deliver without requiring your signature. Please note that we ONLY ship UPS Ground (1-5 business days), and do NOT offer expedited shipping methods (Next Day, 2 Day, etc). However, on request, we will expedite the production time of your order (an additional expedited production fee may apply). Below are the transit lead times for UPS Ground.

ups-ground-map-1

 

UPS Freight

Larger orders will be shipped with UPS Freight. Please note that you will need to make arrangements to be present upon delivery. Prior to delivery, UPS Freight will call you to schedule a delivery appointment. If needed, the driver will use a lift gate to offload your order. To find your transit lead time, click here, and then enter 75050 as the origin zip/postal code, and then enter your destination zip/postal code.

Delivery

If you’re in the Dallas-Fort Worth Metroplex, Oklahoma City Area, or in Central Texas (Waco, Temple, Belton, & Killeen) your order will be scheduled for delivery on one of our trucks. Once your order has been sent to production, you will be emailed with a delivery date.

Damaged Shipments

We’ve carefully selected UPS as our designated carrier based on their safe and courteous delivery of your products at a reasonable price. However, occasionally damage may occur to a shipment. While this is rare, we ask our customers to follow the below simple procedure that will expedite the claim process (if needed).

Rest assured, we will work quickly to resolve the damage and make replacement parts to keep you on schedule.

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