Return Policy | Archways & Ceilings

Our goal is that you’re completely satisfied with your purchase.  We take pride in the quality of our craftsmanship and in the archways, ceiling kits, and wall design kits we custom manufacture to your specifications.  If you’re not completely satisfied with your purchase, please follow our return policy guidelines detailed below.

Returnable Kits

Only Grab & Go standardized kits, if available for each of our archways, ceiling kits, and wall design kits, are available for a refund within 30 days of purchase.  Your Grab & Go kit must be returned in like-new condition.  All repackaging and return shipping costs are your sole responsibility.  Refunds, in most cases, will be issued to the original form of payment (credit card, Pay Pal, etc.).  Original shipping charges will be deducted from the refund unless the return is the result of an error made by Archways & Ceilings.  Please allow up to 5-7 business days to process your return.

Non-Returnable Kits

Custom made archways, ceiling kits, and wall design kits cannot be returned.  These kits have been specially fabricated for your unique project.

If a component of a custom kit has been made incorrectly, please contact support at 1-877-303-2263 ext 2 for a replacement.

If your custom kit arrives damaged, please make notes of the damage on the BOL at the time of delivery as well as acquire photo evidence and email it to [email protected].  Call 1-877-303-2263 ext 2 to speak with a support team member regarding replacement.

Custom Made Change Orders

In the event you need to make a change to a custom order, please call 1-877-303-2263 ext 1 to speak with a sales team member.  If the requested change happens prior to manufacturing, the change will be made along with any applicable refund or additional charges resulting in such change.  A revised order confirmation and target ship date will be emailed to you.  If you request a change after manufacturing has begun, you’ll have the option to request that we stop manufacturing and account for any costs up to that point.  You’ll be responsible for these costs along with any applicable refund or additional charges resulting in such change.  A revised order confirmation and target ship date will be emailed to you.

Measurement Responsibilities

All measurements provided for quotes and orders are your responsibility.  Archways & Ceilings is not responsible for any errors in dimensions provided to us or entered by you online.  Please take care to confirm your quote and order.

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